Responsible Gaming Policy

Access to the platform's activities is strictly prohibited for individuals under 18 years of age. Our systems activate automatic identity checks during registration and require the submission of valid documents to verify age. Facilitating access for minors or providing false personal information constitutes a very serious breach of contract.

We recommend that users constantly monitor their approach to gaming by following these basic guidelines:

• Consider gaming as a moment of personal leisure and never as a solution to generate financial profits or resolve debts.
• Only use funds that you personally possess, the loss of which would not in any way impact the budget needed for daily expenses.
• Set insurmountable maximum limits in advance for connection time and money to be used.
• Discontinue the session if altered emotional states, fatigue, anxiety occur, or if under the influence of alcoholic or pharmaceutical substances.

The platform provides users with specific limitation tools that can be activated directly from the account control panel:

• Deposit and Loss Limits Sub-panel: Allows setting maximum spending caps on a daily, weekly, or monthly basis.
• Session time limits: They monitor the minutes spent on the site by sending pop-up notifications and activating automatic disconnection when the threshold is reached.
• Temporary profile suspension: Allows freezing access to gaming features for short reflection periods.
• Long-term self-exclusion: Completely and irrevocably inhibits access to the account for a minimum duration of six months or indefinitely.
• Termination of relationship: Provides clear procedures for requesting permanent account closure.

We recommend periodically reflecting on your behavior. Repeatedly trying to chase lost capital, the emergence of tension in family relationships due to time spent on the site, the need to take out loans, or a decline in work performance indicate the urgent need to activate security blocks and seek assistance.

If your approach to gaming sessions becomes problematic, we strongly advise you to refer to local health services and independent listening associations in Italy. These organizations offer free, anonymous guidance, consultations, and therapeutic paths covered by professional secrecy for the resolution and treatment of problematic gambling.

If the smartphone or computer used for browsing is accessible to multiple family members, we recommend excluding the automatic saving of access codes and using parental filtering software to prevent accidental use of the platform by children and adolescents.

Customer support staff participate in training programs focused on managing gambling-related issues. This ensures that help requests are processed promptly, assisting the user in activating structural blocks on their profile, always acting with full respect for privacy.